Frequently Asked Questions (FAQ)

This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your return policy, product warranty info, shipping and returns, etc. Check out the examples below.

I bought a house that already had Shamrock  windows from Milgard, are the windows still covered by Milgard’s warranty?

To determine whether your warranty is transferable as a subsequent homeowner, please view the Warranty Information page where you can find complete warranty information by year and location.

It is not possible to extend the warranty if it has expired or was not transferable. However, if you need service and no longer have a warranty please contact one of our Certified Dealers who can help you with repairing your windows


Do I need to register my warranty online to be covered by the Milgard Full Lifetime Warranty?

Registering your warranty is not a requirement to be covered by the Milgard Full Lifetime Warranty. However, we recommend registering your warranty to simplify your service experience, should you ever require it.

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.

 

What causes stress cracks or cracked glass and why aren’t they covered by our warranty beyond one year?

Stress cracks or cracked glass is caused by improper installation, storage, or handling, which cannot be controlled by Milgard. Milgard ensures that the glass units manufactured in our facilities are of the highest quality upon delivery to our dealers.

Why aren’t screens part of the Full Lifetime Warranty?

Due to the fragile nature of window and door screens, the Full Lifetime Warranty is not provided. However, Milgard will replace any screen frame and mesh that are defective in materials or workmanship at no charge to the Original Purchaser. This includes parts and labor for the period of one year after the date of purchase of the home for new construction or one year from the date of installation.

How do I eliminate the condensation that forms on my windows?

What do you recommend to clean the glass?

To ensure clarity and exceptional performance an occasional cleaning is necessary for all glass types. The best practice is to clean glass with a mixture of mild dish soap and water. When finished, rinse completely with clean water and wipe dry with a soft cloth.

Recommended Cleaners for Vinyl Windows

Mild Soap and Water
Simple Green
Windex
Aqua Clean
CLR
Endust
Fantastik Orange Action
Hydro Force Glass Cleaner
Lysol All-purpose Cleaner
Murphy Oil Soap
Nu Vinyl
Pine-Sol

Can scratches on a window frame or door be repaired?

For paint finish scratches on vinyl or fiberglass please consult a painting professional. They can help with professional touch up’s or re-application of the finish.

If you have scratches on an interior wood veneer (thin piece of wood) frame or door and would like the scratches removed you can submit a service request form or call 1.800.MILGARD. A Milgard certified technician would remove the scratched interior section of the frame and re-apply a new wood section.  This service is not covered by the Full Lifetime Warranty.

remove the lubricants and corrosion resistant coatings from the hardware.

How do I clean my hardware?

We recommend cleaning your hardware with mild soap and water using a soft damp cloth. When done, rinse with clean water, wipe dry with a soft cloth, and then allow the hardware to air dry completely before lubricating.

Never use abrasive or acidic cleaners.



 

                    warranty logo              

 

 

                   twitter logo